METHOD OF QUEUING AND RETURNING CALLS TO AN INTERACTIVE VOICE RESPONSE SYSTEM

摘要

The present invention provides a method for queuing and returning calls in an interactive voice response system. The method may include storing information indicating a phone number of a calling party in response to the calling party initiating a call to a destination phone number that is a begin-hunt number for a hunt group including a plurality of channels. The method also includes providing a first message to the calling party in response to determining that the channels are busy. The first message indicates that the call to the destination phone number has been placed in a queue associated with the plurality of channels. The first message also indicates that the calling party can elect to receive a call-back at the stored phone number of the calling party when one of the channels becomes available.