| 发明名称 |
Methods and apparatus for contact center agent selection |
| 摘要 |
A system receives a request for the service. The system selects an agent to deliver the service, based on an evaluation of the agent. In response to the request for service, the system evaluates the service delivered by the agent after the agent has delivered the service, and updates the evaluation of the service of the agent.
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| 申请公布号 |
US2009110182(A1) |
申请公布日期 |
2009.04.30 |
| 申请号 |
US20060603469 |
申请日期 |
2006.11.22 |
| 申请人 |
KNIGHT JR JAMES LEE;THOMSON RODNEY ALLEN;MCGUIRE WILLIAM VINCENT;MENDEL KEVIN J;TARANTINO ANITA MARIE |
发明人 |
KNIGHT, JR. JAMES LEE;THOMSON RODNEY ALLEN;MCGUIRE WILLIAM VINCENT;MENDEL KEVIN J.;TARANTINO ANITA MARIE |
| 分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
| 代理机构 |
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代理人 |
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