发明名称 |
Methods and apparatus for providing customer treatment information over a network |
摘要 |
<p>Methods and apparatus are disclosed for providing customer treatment information over a network. A transaction communication is established between a first enterprise and a second enterprise by receiving a request from a user associated with the first enterprise to establish the transaction communication; determining if the second enterprise is authorized to access enterprise information of the first enterprise; obtaining enterprise information from an enterprise database of the first enterprise; and providing the obtained information to the second enterprise as part of the establishment of the transaction communication if the second enterprise is authorized to access the enterprise information of the first enterprise. The enterprise information is typically related to the transaction and may comprise one or more of customer priority information and a transaction history. The second enterprise can determine if a third enterprise is authorized to access enterprise information of the first enterprise and/or the second enterprise.</p> |
申请公布号 |
EP2043035(A1) |
申请公布日期 |
2009.04.01 |
申请号 |
EP20080163845 |
申请日期 |
2008.09.08 |
申请人 |
AVAYA INC |
发明人 |
DHARA, KRISHNA K;GOUD, VENKAT R;KRISHNASWAMY, VENKATESH |
分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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