METHOD, PROGRAM CODE, AND SYSTEM FOR BUSINESS PROCESS ANALYSIS

摘要

Program code (36) executed on a system (20) entails a method (98) for analysis of a business process (16). The method (98) obtains a model (42) of the business process (16) identifying actions (106) that are part of the business process (16). Each action (106) is categorized into an action category (53) according to an action verb (84) that describes the action (106), and a quantity (146) of actions (106) for each action category (53) is computed. Actions (106) are also identified as being either a primary action (90) or a support action (92). A report (22) is assembled and provided so that a user can visualize the efficacy of the business process (16). The report (22) includes visual representations of quantities (146) of actions (106) in each action category (53) and amounts of actions (106) that are primary actions (90) relative to support actions (92).