| 摘要 |
In a remote diagnosis system, characteristics data, including at least information indicating characteristics of a terminal device is obtained. Then, a filter based on the obtained characteristics data from a filter group including a plurality of types of filters in which a diagnostic item for outputting is set according to the characteristics of the terminal device is selected. The state of the terminal device is then diagnosed based on setting information of the selected filter. The diagnostic result of the state is then outputted.
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