System and method for detecting and processing fraud and credit abuse

摘要

A system and method for detecting and processing fraud and credit abuse is disclosed. One embodiment of the present invention comprises a method for detecting and processing fraud and credit abuse. The method may comprise: receiving a telephone call from a caller concerning a credit account; identifying one or more potential fraud-related problems by searching the credit account data for conditions that match one or more predetermined qualifiers and quantifiers; presenting the caller with a series of questions and soliciting, from the caller, responses to the series of questions, wherein each question in the series is generated based on the one or more potential fraud-related problems and further based on the caller's responses to earlier questions in the series; and determining a fraud status associated with the credit account based on a computerized analysis of the solicited responses.