发明名称 |
APPARATUS AND METHOD FOR PROVIDING CALL DEFLECTION |
摘要 |
An approach is disclosed for providing call deflection. A voice call or chat is initiated by a user to an agent to satisfy an inquiry is received. The voice call/chat is placed in a call/chat queue. The voice call/chat is deflected by invoking a data application that is accessed by the user over a data session to address the inquiry, wherein the voice call/chat is terminated if the inquiry is satisfied by through the data application.
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申请公布号 |
US2009003579(A1) |
申请公布日期 |
2009.01.01 |
申请号 |
US20070771229 |
申请日期 |
2007.06.29 |
申请人 |
VERIZON DATA SERVICES INC. |
发明人 |
SINGH AMIT;EBRAHIMI FARIBORZ;KAVOUSPOUR DINYAR;KOTHA ROOPA;SAKAMURI BIPIN |
分类号 |
H04M3/42 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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