IMAGE FORMING APPARATUS MANAGEMENT SERVER, SERVICE CONTINUITY SCORE (SCS) CALCULATING METHOD OF MANAGEMENT SERVER, AND IMAGE FORMING APPARATUS MANAGEMENT SYSTEM

摘要

An image forming apparatus management server, a Service Continuity Score (SCS) calculating method of the management server, and an image forming apparatus management system. A setup manager sets a priority with respect to items required to calculate an SCS indicative of a normal operation time of an image forming apparatus, an incident manager registers and manages an incident related to the image forming apparatus, and an SCS manager calculates the SCS using the registered incident and the priority set for the items.