Interaction-management methods and platform for client-agent interaction-related environments

摘要

A platform for enabling collaboration of components of a distributed interaction-related loosely-coupled system, and a method thereof are provided. The platform includes a communication medium and interaction-related business services capable of communicating via the communication medium using an interaction management protocol. The platform further includes one or more business process management services to create one or more business flows that utilize one or more of said business services