发明名称 CUSTOMER SUPPORT SYSTEM, HELP DESK SYSTEM, INFORMATION PROCESSOR AND PROGRAM
摘要 <p><P>PROBLEM TO BE SOLVED: To properly support a user using a customized UI screen. <P>SOLUTION: This help desk system 20 specifies an operation expression code and an operation content parameter code corresponding to target operation contents from the user, and notifies the user side. A customization screen extraction part 62 extracts the UI screen positioned to the UI screen performed with operation corresponding to the operation content parameter code from a main screen among customization screens from a customization screen storage part 64, and registers it into an extraction customization screen storage part 67. A help-equipped display processing part 71 takes out the UI screen from the extraction customization screen storage part 67 by turns from the main screen, and adds a notice symbol clearly showing a UI component to be operated for finally arriving at the target operation contents to the taken-out UI screen and displays it. An operation expression message fit for the UI component is displayed together. <P>COPYRIGHT: (C)2009,JPO&INPIT</p>
申请公布号 JP2008257472(A) 申请公布日期 2008.10.23
申请号 JP20070098762 申请日期 2007.04.04
申请人 FUJI XEROX CO LTD 发明人 NAITO YOSHIYUKI
分类号 G06F3/048 主分类号 G06F3/048
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