System and method for managing customer queuing

摘要

A system (30) and method (40) for managing customer queuing is provided. A new request (51) is received from a user. The new request (51) is assigned to a queue (52). Placed requests waiting in the queue (52) ahead of the new request (51) are counted. The placed requests are compared to a request threshold. An upsell (45) is provided to the user when the placed requests exceed the request threshold. The new request (51) is released from the queue (52). The new request (51) is satisfied by providing a response (53) to the user.