| 摘要 |
A software and/or hardware facility for enabling warranty claims processing between warrantors and warrantees. The facility allows a warrantee to identify if a particular product or service is covered by a warranty, and to make a warranty claim for such covered product or service. Upon submission of a warranty claim, the facility may perform steps to verify and authorize the warranty claim. The facility may also provide the warrantee with instructions on how to tender the product or service to the warrantor. The facility notifies the warrantor of the submission of the warranty claim. The facility enables the creation of detailed reports on warranty claims for warrantees and warrantors.
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