发明名称 |
TELECOMMUNICATIONS CALLS WITH TRANSFER OF ADDITIONAL DATA |
摘要 |
A user accesses a destination such as a call center. The call center generates a record for insertion into the user's personal address book, with a telephone number of the center and metadata concerning a transaction. To place a later call on the same matter, the user selects, either using his telephone or via a separate terminal, the address book entry and the call is made. The center receives the user's telephone number via the calling line identity (CLI) and translates this into a data address so that it can "pull" the metadata from the personal address book. Alternatively the server can translate the center's telephone number into a data address to "push" the metadata to the center. |
申请公布号 |
EP1999939(A1) |
申请公布日期 |
2008.12.10 |
申请号 |
EP20070712810 |
申请日期 |
2007.02.28 |
申请人 |
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY |
发明人 |
BOYD, IVAN;CLAXTON, ROBERT, MICHAEL;CASSIDY, STEPHEN, ANTHONY |
分类号 |
H04M3/42;H04M3/493;H04M3/51;H04M7/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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