| 摘要 |
A call management system 10 comprises a call monitor 11 for identifying an attempt by a user 1 to call a predetermined number 4 attributed to a first entity 3. A processor 12, connected to the monitor and to a database 14, derives at least one alternative number 7,9, attributed to another entity 6,8, based on the predetermined number attributed to the first entity and a router 13 provides the caller with the opportunity to route the call to at least one of the alternative numbers. The database may include telephone numbers of businesses and associated attributes such that failure to connect with a first business results in the caller being presented with the telephone numbers of similar businesses. The alternative telephone numbers may be ranked according to distance of the business from the user or according to bidding by businesses subscribing to the service. The call management system may provide the caller with the alternative numbers even if he manages to contact the first entity, for example if he makes contact with an answer phone, and may elicit relevant attributes from a message left on the answer phone. Numbers may be provided by SMS, WAP or by an Interactive Voice Response (IVR) system. May be implemented by Intelligent Network (IN). |
