A PROCESS FOR FACILITATING A TELEPHONE-BASED SEARCH

摘要

The process for facilitating a telephone-based search includes accepting a telephone inquiry, receiving search criteria through the telephone inquiry and searching an electronic database for information relevant to the search criteria. A portion of the search criteria may be received from a software application installed on a telephone. Such search criteria may include a keyword or a category. Next, a search result relating to the search criteria is conveyed in response to the search inquiry. The search result should include a searchable category, a third party or a list of selectable third parties. Accordingly, the telephone inquiry is routed to a third party associated with the search result.