发明名称 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
摘要 |
A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.
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申请公布号 |
US7460650(B2) |
申请公布日期 |
2008.12.02 |
申请号 |
US20040852342 |
申请日期 |
2004.05.24 |
申请人 |
AT&T INTELLECTUAL PROPERTY I, L.P. |
发明人 |
BUSHEY ROBERT R.;KNOTT BENJAMIN A.;MARTIN JOHN M. |
分类号 |
H04M1/64;G10L15/06;G10L15/18;H04M3/493 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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