发明名称 |
Method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring |
摘要 |
A method, system, and computer program product for providing web-based quality assessment, tracking, and reporting services for call monitoring are provided. The method includes presenting a main menu of user-selectable options via the evaluation services system over the web-based network. The user selectable options include a call monitoring option for requesting an evaluation of a call representative and a search option for searching completed call monitoring forms resulting from call monitoring sessions. The method also includes receiving a selection from the user-selectable options and presenting to a call monitor system, in response to selection of the call monitoring option, a call monitor form template over the web-based network.
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申请公布号 |
US7460660(B2) |
申请公布日期 |
2008.12.02 |
申请号 |
US20060610700 |
申请日期 |
2006.12.14 |
申请人 |
AT&T INTELLECTUAL PROPERTY, I, L.P. |
发明人 |
HAJJ JAMES L.;BERGER SCOTT M. |
分类号 |
H04M3/523 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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