发明名称 AUTOMATIC CALL DISTRIBUTION METHOD AND SYSTEM THEREFOR
摘要 PROBLEM TO BE SOLVED: To efficiently and promptly call a plurality of extension telephones which form one reception group and are connected to a plurality of telephone exchanges with fine correspondence to equipartition. SOLUTION: An extension number of a telephone 3-1 constituting one reception group ACDG 1 by all the exchanges 1M, 1S in a system 10 is registered in advance, the prompt transmission of information is achieved by a signal system unique to a VPN by connecting each exchange to a VPN 2 using an IP network by an exclusive line to promptly notify all the exchange of information about the login/logout of the registered exchange telephones via the VPN by a broadcasting function in each login/logout. Consequently, each exchanger always grasps an exchange telephone to which call termination is attainable, sets a prescribed distribution order to make efficient equipartition possible. COPYRIGHT: (C)2009,JPO&INPIT
申请公布号 JP2008288994(A) 申请公布日期 2008.11.27
申请号 JP20070133152 申请日期 2007.05.18
申请人 NEC INFRONTIA CORP 发明人 URATAKI MARIKO
分类号 H04M3/523;H04M3/42 主分类号 H04M3/523
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