EMBEDDED WARRANTY MANAGEMENT

摘要

Methods and systems for obtaining and analyzing data from embedded sensors (155-159) in electronic products for warranty management. A data collection unit (103) in an electronic product (101) collects and reports data about environmental factors that is relevant about a warranty agreement and transmits the data over a communications link (152) to a data interpretation unit (105). The data interpretation unit (105) may obtain warranty information from an electronic product (101) and query a database (165) to determine if the electronic product has been exposed to environmental factors outside the ranges that are specified in the warranty agreement. The data interpretation unit (105) may query a database to determine the product grade of the electronic product based on the data from sensors (155-159) and to determine an estimated product value. The data interpretation unit (105) may query a database (169) to determine an estimated warranty cost of an extended warranty based on the condition of the electronic product and historical warranty value.