发明名称 |
METHODS AND SYSTEMS FOR SCHEDULING COMPLEX WORK ORDERS FOR A WORKFORCE OF MOBILE SERVICE TECHNICIANS |
摘要 |
Provided herein are data structures, processes and systems to facilitate scheduling of complex work orders to a mobile workforce. Complex work orders are comprised of several distinct sub-orders that require coordinated scheduling because the start of one sub-order is dependent on the start or completion of another. The data structure provided herein identifies a set of member sub-orders required for completing complex work orders and relates those sub-orders to one another by precedence criteria that establish which sub-orders are dependent on which other sub-orders. This data structure is used in computer processes integrated with workforce management systems to permit such systems to schedule and/or assign individual work orders in a coordinated manner to satisfy the precedence criteria. Also provided are processes for validating the completion of predecessor sub-orders prior to starting successor sub-orders and transmitting warning messages to field technicians when the precedence criteria have not been satisfied.
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申请公布号 |
US2008288539(A1) |
申请公布日期 |
2008.11.20 |
申请号 |
US20080050869 |
申请日期 |
2008.03.18 |
申请人 |
MDSI MOBILE DATA SOLUTIONS INC. |
发明人 |
JACOBS SIMON |
分类号 |
G06F17/30;G06Q10/00;H04L29/06;H04L29/08 |
主分类号 |
G06F17/30 |
代理机构 |
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