Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
申请公布号
WO2008042459(A3)
申请公布日期
2008.11.20
申请号
WO2007US66493
申请日期
2007.04.12
申请人
WITNESS SYSTEMS, INC.;WILLIAMS, JAMIE, RICHARD;DONG, THOMAS, Z.;CALAHAN, MARC
发明人
WILLIAMS, JAMIE, RICHARD;DONG, THOMAS, Z.;CALAHAN, MARC