发明名称 SYSTEMS AND METHODS FOR INTEGRATING OUTSOURCERS
摘要 Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.
申请公布号 WO2008002712(A3) 申请公布日期 2008.11.20
申请号 WO2007US66485 申请日期 2007.04.12
申请人 WITNESS SYSTEMS, INC.;FAMA, JASON;PELEG, URI;SHVARTS, SIMON;BOURKE, MICHAEL, ROBERT;NIES, JAMES, GORDON;PRABHU, VINOD 发明人 FAMA, JASON;PELEG, URI;SHVARTS, SIMON;BOURKE, MICHAEL, ROBERT;NIES, JAMES, GORDON;PRABHU, VINOD
分类号 H04M3/523 主分类号 H04M3/523
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