| 摘要 |
A method of digital customer service and a system thereof are provide, which includes a network server machine, an identification (ID) sensing device, a display device, a merchandise sensing device, and a media playing device. The method is to sense a customer ID card via the ID sensing device, and then the network server machine accesses and outputs corresponding customer and consuming information, so as to output a specific greeting and advertising information based on the consuming information and requirements and display them in the display device. The merchandise sensing device is utilized to sense a merchandise label and then a corresponding advertisement is automatically played by the media playing device for promotion. Therefore, customers can find their favorite merchandises immediately after they enter the stores and the marketing media can help sales clerks to introduce merchandises and increase their knowledge about the merchandises, so as to increase service quality.
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