SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM

摘要

A communication session is established between a mobile station and an interactive voice response system (figure 1). One or more menu options in a speech form are received at the mobile station. The mobile station converts these menu options from the speech form to a displayable form. A stored menu at the mobile station is updated with the displayable form. The updated menu may then be presented to the user. The menu options reflected in the displayable form may be stored in at the mobile station and/or at external devices that may or may not be associated with the IVR system.