SYSTEM AND METHOD FOR REQUESTING A SUPPORT SERVICE FROM AN ELECTRONIC TRADING SYSTEM

摘要

A system for providing a support service includes a memory and one or more processors. The memory stores context information associated with a trader of a trading system. The processors provide a button that when selected initiates the communication of a support service request requesting a support service for the trader. The processors receive the support service request. A communication session with a support entity is established in order to provide the support service to a client system of the trader, where the communication session allows the support entity to communicate with the client system. The processors send the context information to the support entity.