TELEPHONE CALL PROCESSING SYSTEM AMD METHOD

摘要

In broad terms, this invention provides a call processing system and method that allows a user to dial a single telephone number so that, by using speech recognition technology, the caller may be put through automatically to the desired company or organization. In a first embodiment, a telephone call processing system comprises a receiver module to receive a telephone call from a caller, a speech recognition engine to receive and recognize a speech utterance from the caller, a database table comprising telephone numbers and associated recognized or recognizable speech utterances, a dialing module to place an outbound call using one of the telephone numbers in the database table, and a processor to functionally connect the components so that upon recognizing the speech utterance and retrieving the telephone number associated with the speech utterance, the processor can connect the caller to the person or entity associated with the retrieved telephone number via the dialing module.