| 摘要 |
PROBLEM TO BE SOLVED: To provide a reasoning method for accessing a solution that functioned in the past, without using a large quantity of information on a past issue. SOLUTION: A process of accessing a data model includes symptom attributes and solution attributes, in relation to a system and a computer program product. An inquiry is received from a requester, specific symptom attributes are looked for, and a subset of the archive records that include the specific values is received. Values associated with the solution attributes for each of the records in the subset are determined. Part of the "determination of values" is performed using an information extraction tool on unstructured text data included in the archive records. A temporary case record is created for each of the records in the subset, and the records include a pointer to the corresponding record in the subset, and a heading section that includes: the symptom attributes, the specific symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset. In this manner, a temporary case base is created from archive records in real time in response to the specific values in the query. COPYRIGHT: (C)2009,JPO&INPIT
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