发明名称 |
Method and system for e-mail allocation |
摘要 |
Customer e-mail service requests are allocated to plural working groups for response through virtual queues that store unanswered e-mail and meter the unanswered e-mail to working queues that make the e-mails available to associated working groups. The working queues are replenished from the virtual queues to maintain above a minimum and up to a maximum number of e-mails. The virtual queues are manipulated to control e-mail flow rates by allocating e-mails to virtual queues based on desired factors and by moving e-mail between virtual queues as needed to manage working groups. The virtual queues allow tracking of e-mail response metrics and monitoring of working group performance and timeliness.
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申请公布号 |
US7421475(B2) |
申请公布日期 |
2008.09.02 |
申请号 |
US20020277428 |
申请日期 |
2002.10.22 |
申请人 |
DELL PRODUCTS L.P. |
发明人 |
PYLE ROBERT HAMILTON;SCHNEIDER GREGORY T.;CAMPBELL ERIC JOSEPH;GANDARIA DAVID;JOHNS NATHAN DAVID |
分类号 |
G06F15/16;H04L12/58 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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