| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide a remote diagnostic-failure responding system, a remote diagnostic-failure responding device, a remote diagnostic-failure responding instruction device, a remote diagnostic-failure responding method, and a remote diagnostic-failure responding program, in which load of failure analysis-failure responding processing is distributed, and failure response is performed according to a failure level. <P>SOLUTION: The remote diagnostic-failure responding system in which electronic equipment 500, the remote diagnostic-failure responding device 100, and the remote diagnostic-failure response instruction device 200 are mutually connected by a network 90 performs failure analysis based on primary analysis information acquired from the electronic equipment 500 and/or the remote diagnostic-failure responding device 100. The system includes a secondary analysis request means 52 which transmits, when the failure cause cannot be specified as the result of the failure analysis, secondary analysis information to the remote diagnostic-failure response instruction device 200 to request failure analysis, and a failure response request means 45 which performs failure analysis based on the secondary analysis information and requests a failure response to the remote diagnostic-failure responding device based on the analysis result. <P>COPYRIGHT: (C)2008,JPO&INPIT |
