| 发明名称 | Generating a representation of the status of a data processing system based on empirical operations metrics and derived sentiment metrics | ||
| 摘要 | A method includes performing operations as follows on a processor: communicating with a data processing system to collect empirical data associated with operations of the data processing system, communicating with a customer feedback system to collect user sentiment data associated with the data processing system, generating an operational status of the data processing system based on the empirical data, generating a sentimental status of the data processing system based on the user sentiment data, and generating a composite status of the data processing system based on the operational status and the sentimental status. | ||
| 申请公布号 | US9438480(B2) | 申请公布日期 | 2016.09.06 |
| 申请号 | US201414223730 | 申请日期 | 2014.03.24 |
| 申请人 | CA, Inc. | 发明人 | Kane John P;Re Vincent;Holmes Daniel;Bond Darryl |
| 分类号 | G06F15/173;H04L12/24;H04L12/26 | 主分类号 | G06F15/173 |
| 代理机构 | Myers Bigel & Sibley, P.A. | 代理人 | Myers Bigel & Sibley, P.A. |
| 主权项 | 1. A method, comprising: performing operations as follows on a processor: communicating with a data processing system to collect empirical data associated with operations of the data processing system; communicating with a customer feedback system to collect user sentiment data associated with the data processing system; generating an operational status of the data processing system based on the empirical data; generating a sentimental status of the data processing system based on the user sentiment data; and generating a composite status of the data processing system based on the operational status and the sentimental status. | ||
| 地址 | New York NY US | ||