SYSTEMS AND METHODS FOR RECORDING IN A CUSTOMER CENTER ENVIRONMENT
摘要
Systems and methods for recording in a customer center environment are provided. In this regard, a representative method comprises: receiving data related to a communication; communicating with a recording system to determine the processing capabilities of the recording system; determining whether to adjust packet size of the data based on the processing capabilities of the recording system; responsive to determining that the packet size is to be adjusted, adjusting the packet size of the data based on the processing capabilities of the recording system; and transmitting the data with the adjusted packet size to the recording system.
申请公布号
WO2008042730(A3)
申请公布日期
2008.08.07
申请号
WO2007US79791
申请日期
2007.09.27
申请人
VERINT SYSTEMS INC.;BARNES, ROBERT, JOHN;WILLIAMS, JAMIE, RICHARD;CALAHAN, MARC;DONG, THOMAS, Z.
发明人
BARNES, ROBERT, JOHN;WILLIAMS, JAMIE, RICHARD;CALAHAN, MARC;DONG, THOMAS, Z.