VIRTUAL INFORMATION TECHNOLGY ASSISTANT

摘要

A unified support system is adapted to a user to manage his or her entire personal electronics environment. The system supports a wide range of hardware, software and network configurations, as well as a vast universe of additional products and accessories that may be added to the user's personal electronics environment. The unified support system employs a multi-modal interface incorporating multiple communication channels for interfacing with a system user. The unified support is adapted to provide purchase decision support, customized new product installation instructions, new product and ancillary product recommendations, warranty registration, troubleshooting assistance, proactive maintenance, as well as other functions for managing a user's personal electronics environment.