发明名称 |
SYSTEMS AND METHODS FOR ANALYZING COMMUNICATION SESSIONS USING FRAGMENTS |
摘要 |
Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session and representing a contiguous period of time during which that party was speaking; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.
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申请公布号 |
WO2008042725(A3) |
申请公布日期 |
2008.07.03 |
申请号 |
WO2007US79779 |
申请日期 |
2007.09.27 |
申请人 |
VERINT SYSTEMS INC.;BLAIR, CHRISTOPHER, D. |
发明人 |
BLAIR, CHRISTOPHER, D. |
分类号 |
G10L13/00 |
主分类号 |
G10L13/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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