Embodiments of the present invention provide systems and methods for recording media communications, an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.
申请公布号
WO2008022185(A3)
申请公布日期
2008.07.03
申请号
WO2007US75988
申请日期
2007.08.15
申请人
VERINT SYSTEMS INC.;WILLIAMS, JAMIE, RICHARD;GEORGE, NATHAN;DAVIES, ANDY;DONG, THOMAS;COLEMAN, MARK EDMUND
发明人
WILLIAMS, JAMIE, RICHARD;GEORGE, NATHAN;DAVIES, ANDY;DONG, THOMAS;COLEMAN, MARK EDMUND