| 发明名称 |
Virtual Contact Center with Dynamic Routing |
| 摘要 |
A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.
|
| 申请公布号 |
US2008162701(A1) |
申请公布日期 |
2008.07.03 |
| 申请号 |
US20060616738 |
申请日期 |
2006.12.27 |
| 申请人 |
RYABCHUN ANDREY;MAKAGON PETR;RISTOCK HERBERT;ANISIMOV NIKOLAY;SNYDER DAVE;PERLMUTTER S MICHAEL |
发明人 |
RYABCHUN ANDREY;MAKAGON PETR;RISTOCK HERBERT;ANISIMOV NIKOLAY;SNYDER DAVE;PERLMUTTER S. MICHAEL |
| 分类号 |
G06F15/16 |
主分类号 |
G06F15/16 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
