SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL COMMUNICATION WITHIN A WORKGROUP

摘要

There is disclosed a system and method for processing multi-modal collaboration. In an embodiment communication received from multiple modes are converted into a common format. Using various conversion modules, the communication may be converted into a common electronic text format (e.g. ASCII text) that contains keywords. Once the communication is converted into a common format, the information contained in the communication may be analyzed and consolidated into related areas or topics. The consolidated information may then be searched for common references in order to augment the information context.