发明名称 |
VIDEO AND VOICE COMMUNICATION ROUTING NETWORK |
摘要 |
An IP-based call center is able to route video and audio calls. The call routing is skills-based, and can be configured to give preference first to representatives or agents associated with an entity, and then to representatives or agents within a network associated with that entity. If no representative is available in-house or in-network, the call can be transferred to an external representative or agent. In other embodiments, an entity can configure prioritized layers for routing calls, in order to favor specific service providers. |
申请公布号 |
WO2008014407(A3) |
申请公布日期 |
2008.06.26 |
申请号 |
WO2007US74498 |
申请日期 |
2007.07.26 |
申请人 |
PARAS & ASSOCIATES;PARAS, MELINDA;OTAKE, RAYMOND N. |
发明人 |
PARAS, MELINDA;OTAKE, RAYMOND N. |
分类号 |
H04L12/28 |
主分类号 |
H04L12/28 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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