发明名称 |
METHOD AND SYSTEM FOR AUTOMATIC QUALITY EVALUATION |
摘要 |
<p>A method and apparatus for automatic quality evaluation of an activity related to an organization, such as an agent of an organization which interacts with a calling party, a product, a campaign or the like, based on any combination of one or more of the following: the interaction itself and particularly its vocal part; meta data related to the call, to the call parties or to the environment; information extracted from the call or general information. The method may be activated off-line or on-line, in which case an alert can be generated for one or more calls.</p> |
申请公布号 |
WO2008075329(A2) |
申请公布日期 |
2008.06.26 |
申请号 |
WO2006IL01474 |
申请日期 |
2006.12.21 |
申请人 |
NICE SYSTEMS LTD.;IDAN, YIZHAK;WASSERBLAT, MOSHE;HASSIDI, OFFER |
发明人 |
IDAN, YIZHAK;WASSERBLAT, MOSHE;HASSIDI, OFFER |
分类号 |
H04M3/22 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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