Method and associated system for instantly obtaining customer consent regarding the purchase of a product or service

摘要

The method involves providing a consent demand message to a terminal (6) of a user (U) such that purchase of product or service is validated by an interactive voice server (3) in a positive response from the part of the user. A call established between the server and the user is automatically transferred towards a computer telephony integration station (4) of an agent (A) from control information registered in a contextual memory (12), in the case of absence of response or negative response of the user to a consent demand message, for setting the user in direct communication with the agent. An independent claim is also included for a system for managing the call between a user of a terminal and an agent of a computer telephony integration station using an interactive voice server via a private automatic branch exchange and a universal routing service module on a telecommunication network.