Systems and methods for recording communications are provided. In this regard, a representative system incorporates recording resources and a recording controller. The recording resources are operative to record information corresponding to communications, with the communications being provided in multiple communication formats and/or involving devices and paths with varying characteristics and capabilities. The recording controller is communicatively coupled to each of the recording resources. The recording controller is operative to: monitor the communications; determine suitability and availability of the recording resources for recording the communications; analyze a recording hierarchy; and allocate at least an available one of the recording resources for recording a designated one of the communications based on the suitability and availability determined and the recording hierarchy.
申请公布号
WO2008002895(A3)
申请公布日期
2008.06.19
申请号
WO2007US72083
申请日期
2007.06.26
申请人
VERINT AMERICAS INC.;BLAIR, CHRISTOPHER, D.;HEAP, RICHARD, L.;SPOHRER, DAN
发明人
BLAIR, CHRISTOPHER, D.;HEAP, RICHARD, L.;SPOHRER, DAN