METHOD, SYSTEM AND PROGRAM PRODUCT FOR DETERMINING AN OPTIMAL CONFIGURATION AND OPERATIONAL COSTS FOR IMPLEMENTING A CAPACITY MANAGEMENT SERVICE

摘要

A method, system and program product for determining an optimal configuration and operational costs for implementing a capacity management service. The method includes storing in a knowledge management system factual data and business rules for determining an optimal configuration for implementing the capacity management service, and inputting into the knowledge management system a plurality of business-technical variables supplied by an end user. The method further includes selecting a priority level for one or more of the business-technical variables inputted based on a set of business-technical factors, harmonizing the priority level selected for the one or more business-technical variables in order to minimize any inconsistencies among the priority level selected and determining the optimal configuration and associated operational costs for implementing the capacity management service, using the business-technical variables inputted and using the factual data and the business rules stored in the knowledge management system.