| 摘要 |
<P>PROBLEM TO BE SOLVED: To facilitate a customer service management by managing customer service situations of an operator by an input of a voice. <P>SOLUTION: Utterances of the operator are input through a microphone. When specified words of a greeting are uttered, a flag corresponding to the specified words is set. When article registration is detected, specified utterance words of an article corresponding to the article name are searched from an article master region and written in a specified words storage region. When the specified words by the article registration are uttered, a flag corresponding to the specified words is set. When a drawer is closed and the specified words of the greeting are uttered, a flag corresponding to the specified words is set. In the last, the frequency is recorded in an utterance frequency recording region based on the flag setting state of the utterance flag region. <P>COPYRIGHT: (C)2004,JPO&NCIPI |
