发明名称 |
CONFIGURABLE APPLICATION INTEGRATING SERVICE REQUEST AND FULFILLMENT PROCESS |
摘要 |
A method and system for generating a plurality of concurrent solutions for a corresponding plurality of service requests each having one or more service types. The method comprises the steps of defining a set of said service types and a sequence of activities for each said service type; and for each said service request, configuring a workflow of said activities from said service types in each said service request. The method comprises the further steps of defining owners of said activities in each said workflow and a schedule for performing said activities whereby said owner and schedule are defined using load balancing; and performing said activities and monitoring completion of said activities and said load balancing.
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申请公布号 |
US2008127189(A1) |
申请公布日期 |
2008.05.29 |
申请号 |
US20070933765 |
申请日期 |
2007.11.01 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
BRAUN TIMOTHY L.;FASSETT BEVERLY M.;YABLONSKY PETER J. |
分类号 |
G06F9/46;G06F9/00;G06Q10/00 |
主分类号 |
G06F9/46 |
代理机构 |
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代理人 |
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地址 |
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