| 摘要 |
PROBLEM TO BE SOLVED: To provide a system and a method for managing an operator schedule in a call center, which instructs a rest to an operator based on an operator's physical state, and when the operator is instructed to rest, resets the operator's schedule in the call center. SOLUTION: A control part 13 in a front receiving part 1 instructs a rest to an operator (first operator) 100 based on the physical state of the operator 100 and a schedule resetting part 303 in a schedule management part 3 changes the rest starting time of a second operator 100 scheduled to start a rest during the rest of the first operator 100 instructed to rest at time after the end of the rest period of the first operator 100. COPYRIGHT: (C)2008,JPO&INPIT
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