IT SERVICE MANAGEMENT TECHNOLOGY ENABLEMENT

摘要

Disclosed are a method and system for transforming organizations from a supply driven to service oriented, demand driven IT organization. The IT Service Management Technology Enablement Model provides a method for supply-oriented customers to move to an advanced, demand driven service utility. The method outlines the key technical enablers that need to be put in place to achieve specific milestones as they move from a supply driven to demand driven model. Key milestones include: aligning IT to the Business (communicate); productizing IT (Structure); IT as a Factory (Standardize); and IT as a Utility (Commoditize).