| 摘要 |
A method and apparatus is provided for use in resolving problems in an event managed IT or computer system that has very unique characteristics. When the system operator is alerted to a problem, the workflow of the operator is captured, as the operator carries out a succession of corrective actions to fix the problem. The captured workflow is then stored with a signature identifying the problem, for use if a similar problem occurs later. One embodiment of the invention discloses a method that comprises identifying a system problem having a characteristic signature, and performing a succession of steps to fix the problem. A record is made of the succession of steps as they are respectively performed, and the succession of steps is stored together with the problem signature. The signature can identify a similar problem in the future, which can then be fixed using the succession of steps.
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