INTELLIGENT QUALITY OF SERVICE MANAGEMENT

摘要

A method, a system, and a computer device that enables real-time, intelli gent quality of service (QoS) for essential services being accessed and/or u tilized by a back-office device via a secondary connection to a back-office server running the back-office application/service. A network management dev ice (NMD) executes a QoS utility that responds to a detection of the failure of a primary connection to the back-office server by establishing a seconda ry connection and providing optimal QoS for the essential services on the se condary connection, in real time.