INTELLIGENT USER ASSISTANCE FUNCTION

摘要

PROBLEM TO BE SOLVED: To provide a function of reasoning in consideration of information on a user's experience and behavior when it is not clear whether a user needs assistance or not, to assist the user based thereon.

SOLUTION: The intelligent user interface system monitors user interaction with a software application and applies probabilistic reasoning to sense that the user may need assistance in using a particular feature or to accomplish a specific task. The intelligent user inference also accepts a free-text query from the user asking for help and combines the inference analysis of user actions and program state with an inference analysis of the free-text query. The inference system accesses a rich, updatable user profile system to continually check for competencies and changes assistance that is given based on user competence.

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