发明名称 CORRESPONDING PERSON INFORMATION OUTPUT PROGRAM, CORRESPONDING PERSON INFORMATION OUTPUT METHOD AND CORRESPONDING PERSON INFORMATION OUTPUT DEVICE
摘要 <P>PROBLEM TO BE SOLVED: To properly determine the number of operators who are made to stand-by following a second line. <P>SOLUTION: An operator state log 120b stores log information relating to a corresponding task performed by an operator belonging to a first line, and a statistical data totaling part 130b totals a processing time and transfer probability included in log information stored by the operator state log 120b, and stores them in operator statistical data 120c, and an operator state monitor part 130c updates the transfer probability list of the operator state data 120d based on the processing time and transfer probability, and a routing engine part 130e predicts the number of operators required in the future for a second line 12 based on the transfer probability list. <P>COPYRIGHT: (C)2008,JPO&INPIT
申请公布号 JP2008083819(A) 申请公布日期 2008.04.10
申请号 JP20060260972 申请日期 2006.09.26
申请人 FUJITSU LTD 发明人 YAMANAKA HIDEKI
分类号 G06Q10/00;G06Q10/06;G06Q10/10;G06Q30/02;G06Q50/00 主分类号 G06Q10/00
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