| 摘要 |
<P>PROBLEM TO BE SOLVED: To reduce the waiting time of a customer who operates a customer terminal, and to reduce unoccupied time of an operator who operates a center terminal. <P>SOLUTION: A transaction management server 8 compares the number of task executable operator IDs shown by task execution permission information stored in a transaction management database 7 with the number of tasks stored in a task queue, and when deciding that the number of operator IDs is smaller than the number of tasks, the transaction management server 8 retrieves a task queue based on the executable task stored in the transaction management database 7, and extracts identification information of the customer terminal waiting for the task, and extracts identification information of the center terminal capable of executing the task from the transaction management database 7, and processes the task by connecting the customer terminal 1 and a center terminal 3 each other. <P>COPYRIGHT: (C)2008,JPO&INPIT |
